Disconnection of Utility Service(s)
Your utility services can be disconnected for the following reasons: At customer’s request, which must be made by submitting a disconnection form, found here. For non-payment of utility / deferred …
customer-guides
Bill Payments
MUL customers can pay their bills online or in person at the office located in St. John’s where cash or cheques are accepted. Online Payment If you bank with Royal …
Calculating Your Water Bill
If you have a water meter installed in your home, you’ll only be billed for the water you use, plus a small standing charge. This fixed charge is based on where you …
Calculating Your Electricity Bill
Breakdown of Minimum Costs A minimum usage fee is a charge that applies to customers who consume less than a certain amount of kWh per month. Customers in A group: a …
Understanding Your Electricity Bill
Your Electricity Utility Bill is a breakdown of the charges you’ve incurred as an electricity customer. MUL, your energy and water supplier sends you your utility bills on a monthly …
Procedure For Change of Name/ Address
Customers may request a change of Name / Address via electronic or regular mail, telephone, or by completing the ‘Change of Customer Form’ at the Main Office. Click here to …
New Connection Guide
Click here to download the Application for a Supply of Electricity/Water: or Click here to fill out the form online: Completed forms can be emailed to MUL at mul@mul.ms or …