A. General

MUL provides, to businesses and consumer users, a variety of services which include online  viewing of bills and application of services.

This Acceptable Use Policy (“AUP”) defines the acceptable use of the services with a view to ensuring the quality of our services and the privacy of our customers; and the integrity, security, reliability and privacy of the MUL network, systems, products and services.

MUL customers, for the purposes of this policy are defined as any party who purchases a service from MUL, are required to comply with this AUP as a condition of receiving services from MUL.

In addition, MUL customers are solely responsible for the content and messages that they access, post, distribute or otherwise make available using the MUL network. 


B. Prohibited Activities

It is contrary to MUL’s policy for any of its customers or other service users to effect or participate in any of the activities listed below (whether actual or attempted and whether directly or indirectly) through a service.

Each of the practices listed below (each Prohibited Activity) constitutes an abuse of the MUL network and interferes with other customers. As such t practices are prohibited:

  • Posting or sending messages, articles, or other content to a list which are off-topic according to the charter or other owner-published FAQ’s or descriptions of the list;
  • Falsifying user or other service related information, including, but not limited to, internationally omitting, deleting, forging or misrepresenting transmission information including headers, return mailing and internet protocol addresses provided to MUL or to other service users; or engaging in any activities or actions intended to withhold or cloak customers or its end users identity or contact information;
  • Engaging in any other activity that:

ü  violates a law or regulation (including, but not limited to, libel, slander, invasion of privacy, harassment, obscenity, export laws and regulations, and infringement or misappropriation of another party’s copyrights, trademarks, patents, trade secrets or other intellectual property rights) or which in MUL’s sole discretion,  could be viewed as offensive to members of the public;

ü  Threatens the integrity and/or security of any network or computer system (including, but not limited to, transmission of viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar code designed to adversely affect the operation of any computer software or hardware);

ü  Has the purpose of harming or attempting to harm minors in anyway;

ü  Use or attempts to use the service in such a manner so as to avoid incurring charges for or otherwise being required to pay such usage.

ü  Otherwise degrades or interferes with other user’s use of a service, or infringes on their rights.

ü  Breaches and legal duty owed to a third part, such as contractual duty or a duty of confidence; or

ü  Violates generally accepted standards of internet or other networks conduct and usage, including, but not limited to, denial of service attacks, web page defacement, port and network scanning and unauthorized system penetrations.


C. Rights and Remedies

If MUL determines that a customer, its representatives or its end users have breached or failed to comply with this AUP; or engaged (or permitted others to engage) in a Prohibited Activity, MUL may take such action as it deems appropriate. This may include any of the following:

  • Suspending and/or terminating a customer’s service at any time;
  • Issuing of a warning to a customer;
  • Commencing legal proceedings against a customer for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach of this AUP;
  • Denying all traffic from known IP address blocks that support indiscriminate port scanning programs such as ProxyHunter, or unlawful activity for the purpose of preserving customers system and network resources;
  • Undertaking further legal action against a customer; and
  • In the event of illegal activities? Investigation and notifying appropriate legal authorities.

If we receive a Court Order requesting us to reveal a customer’s identity to someone complaining that you have used the service abusively, we will be entitled to do so. We will also be entitled to reveal your identity or other data we hold regarding your use of the services to the police or other public authority if we are required to do so by law.

MUL will consider all cases and complaints according to their individual merits. MUL has the right not to take action against you even where a complaint is made against you for breach of this AUP.

MUL reserves the right to, where feasible, implement technical mechanisms to prevent a Prohibited Activity. In addition, MUL reserves the right to charge the customer to cover administrative costs associated with the Prohibited Activities of the customer including, but not limited to, recovery of the costs of identifying offenders and removing them from or discontinuing  their service, in an amount equal to MUL’s actual expenses incurred in preventing or responding to such activity.

For complaints about SPAM only, in addition to any applicable charges described above, MUL reserves the right to charge the customer the amount set forth under applicable law. Such messages  not only annoy internet users, but also seriously affect the efficiency and cost effectiveness of the MUL network (they increase MUL costs by clogging the network, rendering websites inaccessible and potentially leading to down time of customers mission-critical internet applications).

Nothing in this AUP limits MUL’s rights and remedies (available at law or in equity) in any way with respect to any prohibited activity.


D. Password Protection

Customers are responsible for protecting their password (s) and for any unauthorized use made of their password(s). Customers must not disclose their password or use or permit anyone t o use MUL services to guess passwords or access other systems or networks without written authorization. In the event a network or network device becomes compromised, MUL will assist in the tracking and/expulsion of the said offender on the network level to the extent MUL considers reasonable, at its sole and absolute discretion.


E. Modification of the Policy

MUL reserves the right to update this AUP from time to time. You are expected to check this website page from time to time to take notice of any changes we make; as such updates are legally binding on you. Some of the provisions contained in this AUP may also be superseded by provisions or notices published elsewhere on our site or written documents issued to you.


F.  Scheduled Maintenance

For information on scheduled maintenance, please contact MUL representatives.